Front Desk Staff

Duties and Responsibilities include:

• Receive persons presenting to reception area.
• Check patients in and out.
• Collect co-pays and payments for services from patients
• Collect and enter registration information in EMR
• Verify patient insurance eligibility prior to appointments
• Obtain pre-authorization to provide medical services to patients who have a non-participating insurance
• Assist with patient flow
• Schedule patients efficiently, follow up with patients for missed appointments
• Participate in patient recruitment and retention activities.
• Assist with referrals to external agencies/services.
• Receive incoming telephone calls, redirects those calls and/or records messages.
• Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.
• Participate in Quality Improvement activities
• Perform other duties as assigned.

Minimal Qualifications:

• High school diploma/GED with 2 years of working experience required. Some college education with 1 year of working experience preferred.
• Excellent customer service skills are required
• Experience in outpatient clinic reception is preferred.
• Written and verbal communication skills in English required.
• Proficiency in common office software (Word, Excel), and ability to enter data accurately required.
• Ability to work both independently and in a team.
• Ability to sit in front of computer long hours required.
• Demonstrated commitment to professional development.
• Able to work flexible hours including evenings and weekends.
• Being pleasant and personable over the phone as well as in person required.
• Knowledge of Centricity and Amazing Charts software is preferred.

Job Types: Full-time, Part-time